Last updated: 02 September 2026
At LotsaLoops, your privacy is important. This Privacy Policy explains what personal information is collected when you visit the LotsaLoops website, place an order or contact LotsaLoops, why that information is collected, and how it is used and protected.
LotsaLoops operates in South Africa and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Information We Collect
When you place an order, create an account, contact LotsaLoops or otherwise use the website, we may collect information such as:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Billing and delivery information
- Order and purchase details
- Information you provide when requesting a custom or personalised order
- Account information if you choose to create an account
- Technical information necessary for the website to function, such as your IP address, browser information and cookies
You may browse the LotsaLoops website without placing an order or creating an account.
How We Use Your Information
Personal information is collected and used only where reasonably necessary to operate LotsaLoops, provide products and services, fulfil orders and meet legal obligations.
Your information may be used to:
- Process and fulfil your orders
- Arrange delivery or collection of your order
- Send order confirmations and updates
- Contact you if there is a question or problem relating to your order
- Process custom or personalised orders
- Provide customer support
- Maintain transaction and business records
- Help prevent fraud and maintain website security
- Comply with applicable legal, accounting and regulatory requirements
Certain personal information is necessary to process an order. If the required information is not provided, LotsaLoops may not be able to process or deliver your order.
Payments
Online payments on the LotsaLoops website are securely processed by iKhokha.
Customers can pay using Instant EFT, Visa or Mastercard through the iKhokha payment system.
LotsaLoops does not receive, view or store your full debit or credit card details or online banking credentials. Payment information required to complete your transaction is handled securely by iKhokha.
LotsaLoops may receive information relating to your transaction, such as the payment status, amount paid and transaction reference, where necessary to confirm your payment and process your order.
Delivery
When an order needs to be delivered, LotsaLoops may provide the necessary delivery information to the courier or delivery service used to fulfil your order.
This may include information such as your name, contact number and selected delivery or collection details.
Only information reasonably necessary to arrange and complete the delivery will be shared with the relevant delivery provider.
WooCommerce and the LotsaLoops Website
The LotsaLoops online shop uses WooCommerce to manage products, shopping carts, checkout, customer accounts and orders.
When you shop with LotsaLoops, information relating to your cart, order and customer details may be processed and stored through the website and systems necessary to operate the online store.
Creating an account is optional. Customers may place orders using guest checkout where this option is available.
Cookies
The LotsaLoops website may use cookies and similar technologies that are necessary for the website and online shop to function correctly.
For example, cookies may be used to:
- Remember the contents of your shopping cart
- Maintain your shopping or checkout session
- Remember certain website preferences
- Help maintain website security and functionality
Additional cookies may be introduced by services or plugins used on the website. Where required, appropriate information or choices regarding those cookies will be provided.
Who We Share Your Information With
LotsaLoops does not sell your personal information.
Limited personal information may be shared with trusted service providers where necessary to operate the business, process your payment, fulfil your order or comply with legal requirements.
These may include:
- iKhokha, for payment processing
- Courier or delivery providers, where necessary to deliver your order
- Website hosting and ecommerce service providers
- Technical or website security service providers
- Professional advisers where reasonably necessary
- Government authorities or regulators where disclosure is required by law
Only information reasonably necessary for the relevant service will be shared.
How Long We Keep Your Information
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected or for as long as LotsaLoops is required to retain it for legal, accounting, tax or legitimate business purposes.
When personal information is no longer required and there is no legal obligation to retain it, reasonable steps will be taken to delete, destroy or de-identify it.
How We Protect Your Information
Reasonable technical and organisational measures are taken to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website, internet connection or electronic transmission can be guaranteed to be completely secure.
Your Rights Under POPIA
Under POPIA, you have rights relating to your personal information.
Subject to applicable legal requirements, you may:
- Ask whether LotsaLoops holds personal information about you
- Request access to your personal information
- Ask for inaccurate or outdated information to be corrected
- Request deletion or destruction of your personal information where appropriate
- Object to certain processing of your personal information
- Object to the use of your personal information for direct marketing
- Lodge a complaint with the Information Regulator of South Africa
Requests relating to your personal information can be made using the LotsaLoops contact details provided below.
Marketing Communications
If LotsaLoops sends promotional or marketing communications electronically, this will be done in accordance with applicable South African law.
Where applicable, you may withdraw your consent or unsubscribe from marketing communications.
LotsaLoops may still contact you regarding an order, custom request or enquiry you have made where that communication is necessary to provide the service you requested.
Children’s Information
LotsaLoops products may be purchased as gifts for children; however, the website and online store are intended for use by persons legally capable of entering into transactions or by persons acting with the assistance of a parent or legal guardian where required.
LotsaLoops does not intentionally collect children’s personal information for marketing purposes.
Third-Party Services and Links
The LotsaLoops website may contain links to third-party websites or use services provided by third parties.
These third parties may have their own privacy policies and practices. LotsaLoops is not responsible for how an independent third-party website or service handles information that you provide directly to it.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time, particularly if the LotsaLoops website, payment methods, delivery services, business practices or legal obligations change.
The latest version will be published on this page with the date of the most recent update.
Contact LotsaLoops
If you have questions about this Privacy Policy or would like to request access to, correction of or deletion of your personal information, you can contact LotsaLoops:
Email: stefni@lotsaloops.co.za
Business WhatsApp: +27 82 724 6372
South Africa
Information Regulator
If you believe your personal information has been handled in a way that does not comply with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za