Delivery
LotsaLoops delivers throughout South Africa.
To help keep delivery costs as affordable as possible, LotsaLoops makes use of PUDO by The Courier Guy, a secure and convenient delivery service that allows you to choose the delivery option that best suits you.
What delivery options are available?
Available PUDO delivery options are shown at checkout and may include:
- Locker-to-Locker
- Locker-to-Kiosk
- Locker-to-Door
You can select your preferred delivery option during checkout.
How does PUDO Locker / Kiosk delivery work?
If you choose PUDO Locker-to-Locker or PUDO Locker-to-Kiosk, you’ll collect your parcel from the PUDO location you select.
Before checking out, make sure you know the PUDO locker or kiosk that’s most convenient for you.
If you’d rather not collect your parcel, simply choose Locker-to-Door at checkout and your order will be delivered directly to your address.
At checkout, choose Locker-to-Locker or Locker-to-Kiosk and enter the name and suburb of your preferred PUDO locker or kiosk in the field provided.
Not sure which PUDO locker is closest to you?
No worries! 💜 If you’d like to use Locker-to-Locker delivery but aren’t sure which collection point to choose, please contact LotsaLoops and I’ll be happy to help you find a suitable PUDO locker near you.
Once your parcel arrives at the selected collection point, you’ll receive the information you need to collect it.
Important: Please double-check the name and location of your selected locker or kiosk before placing your order, as this is the location your parcel will be sent to.
How much does delivery cost?
Delivery costs depend on the delivery option selected at checkout.
Free Locker-to-Locker delivery is available on qualifying orders of R400 or more.
Any applicable delivery charges will be clearly shown at checkout before you complete your order.
How long will my order take to be dispatched?
Items that are in stock and ready to purchase are normally dispatched within 1 working day after your order and payment have been confirmed.
If LotsaLoops is temporarily unable to dispatch orders within the usual timeframe — for example, during holidays or other temporary closures — a notice will be displayed on the website informing customers of any expected delays.
Because every LotsaLoops product is handmade, made-to-order, personalised or custom items may require additional processing time. The expected processing time will be communicated where applicable.
How long does delivery take after dispatch?
Once your parcel has been handed over for delivery, the delivery time will depend on your selected PUDO service and destination.
Courier delivery times are estimates and may occasionally be affected by circumstances outside LotsaLoops’ control.
How will I know when my order has been sent?
Once your order has been dispatched, you will receive the relevant delivery or tracking information so that you can follow the progress of your parcel.
What happens if there is a problem with my delivery?
If you experience a problem with your delivery, please contact LotsaLoops and we will assist where reasonably possible.
If your parcel arrives visibly damaged, please keep the packaging and take clear photographs of both the parcel and the product before disposing of anything. This will help us investigate the issue with the delivery provider if necessary.
Email: stefni@lotsaloops.co.za
Business WhatsApp: +27 82 724 6372
Frequently Asked Questions
Are all LotsaLoops products handmade?
Yes! Every LotsaLoops product is individually handmade rather than mass-produced.
Some components may be cut or engraved using tools such as a laser cutter, but every finished product is assembled, stitched, crafted or finished by hand.
Because of this, small variations between individual pieces are completely natural and part of what makes each LotsaLoops item unique.
What is a 2-in-1 accessory?
LotsaLoops 2-in-1 designs are made to do double duty! 💜 Use yours as a keyring or bag charm, or simply pop the whole accessory into your car’s cup holder to use the punch needle piece as a coaster. No need to remove or change anything — just switch between uses whenever you like.
Will my item look exactly like the product photo?
Product photos are intended to accurately represent the design, size, materials and overall appearance of the item you are purchasing.
Where more than one of the same handmade product is available, the photographs may show one representative item from that batch rather than every individual piece.
Because each item is individually handmade, the item you receive may have small natural variations in details such as stitching, leather grain and markings, punch needle texture, fibre placement, shape or measurements.
These small differences are part of the handmade nature of LotsaLoops products and mean that each piece is a little unique. 💜
Custom and personalised orders are handled separately and will be made according to the details agreed upon for your order.
What payment methods do you accept?
Payments are securely processed through iKhokha.
You can pay using:
- Instant EFT
- Visa
- Mastercard
LotsaLoops does not receive, view or store your full debit or credit card details or online banking credentials.
Do I need to create an account to order?
No. 😊 You can place an order using guest checkout without creating an account.
Creating an account is optional and can make it easier to access your order information when shopping with LotsaLoops again.
Can I order something personalised or custom-made?
Absolutely! 💜 LotsaLoops welcomes custom and personalised order enquiries.
Depending on the product, customisation may include things such as names, wording, engraving, colours, designs or other personalised details.
Because custom pieces are made especially for you, pricing and processing times may differ from standard products.
You can visit our Custom Orders page for more information or to get in touch about your idea before ordering.
Can I send an order directly to someone as a gift?
Yes! 🎁 You can enter the recipient’s delivery details at checkout if you would like your order sent directly to them.
If you are ordering a gift and would like to include a special message or have a particular request, please contact LotsaLoops and I’ll do my best to help make it extra special. 💜
What happens if something I want is out of stock?
Because LotsaLoops products are handmade in small quantities, some designs may sell out.
Where possible, popular designs may be restocked, but availability cannot always be guaranteed. If there’s something you particularly love, you’re welcome to contact LotsaLoops to ask whether it may be available again.
Can I request a design that isn’t currently in the shop?
Yes! If you have an idea for something you’d like LotsaLoops to create, you can submit a custom order enquiry.
We’ll discuss your idea, what’s possible, the expected price and how long it is likely to take before you commit to the order.
What if there’s a problem with my order?
If something isn’t right with your order, please contact LotsaLoops as soon as reasonably possible so that I can help.
For full information about returns, damaged items and defective products, please see the Refund & Returns Policy.